Booking + Appointments
Do you have an hourly rate?
We work on a “menu” based pricing system. Since we are service based and have been doing so for many years, we have created a menu of prices for each type of service and you will see that on your quote! It is important to note that our minimum charge for the downtown area is $150.00.
When can you be here?
Is your online payment system safe?
We accept all major credit cards on our booking software which accepts payment through Stripe, which is a third party payment system that is encrypted (this means your cards are safe!), and we have no access to see your credit card number.
I am an existing customer, how can I see past invoices?
Once you have booked once, you are now a customer and have access to your Client Hub where you can view all past requests, quotes, appointments and invoices.
Do I pay at the door?
How do I book an appointment?
Why is there a deposit?
Our deposit was instituted in late 2019 as a way to ensure that our customers were as serious as us about plumbing! We ask that a deposit is paid so that we can firmly book an appointment, and confirm that you have every intention of making your final payment.
Do I have to wait around all day for LVP to show up?
Nope! We have never liked all-day windows, and don’t think our customers should have to endure it either. Your appointments are booked within a 2-hour window, in which the plumber can arrive anytime within that window. If there is any reason we could be early or late, you will be the first to know!
Everything is done online for ease on the end of the customer and us! Who has change anymore anyways?
Do you provide parts and materials?
We provide parts and materials such as cartridges, toilet fill valves, p-traps, etc. If you are looking to get more speciality parts such as tubs, dishwashers, water filtration systems, etc. you must provide it on site and we can install it for you!
How will I know when the plumber is on their way?
You will receive a text when they are on their way if you have given us a cell phone number!
What if I have multiple properties?
Under your Client Hub, you can add any new properties you have, and this will be considered a “Service Address” on your invoice. This Service Address can be different from your Billing Address.
How can I contact you?